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“Mommy, where do websites come from?”

28 February 2009 1,399 views Comments « »

The Internet is a medium for human interaction.

Even when we use an intelligent and automated web application, we interact with the humans who created it. Their choices, tastes, words, designs, failures, and successes are all contained within the code that serves us. You cannot escape the humanity of the Internet.

Skype Video Call The human connection is more obvious in some online experiences than others. Video-chatting on Skype with my grandmother across the world is direct interaction, and the technology is only secondarily apparent. Even if you take away the video, her voice is still human enough that I don’t feel the filter of technology.

Other experiences begin the transition away from direct, human interaction. Instant Messaging like with AIM or MSN Messenger is still direct communication, but the human aspect of it is lessened by the introduction of a person’s “cyber-ego” (or “online identity”). Not being able to see or hear the person with whom we’re speaking necessitates the creation of an image in our minds of who (what?) the person is. We can’t help but project our own assumptions and judgements onto them. Still, at least we’re conscious of the fact that we are communicating with a human – though our image of them is admittedly inaccurate.

At the other end of the spectrum are online experiences where the human connection has been completely erased. That is, when we use applications in this realm, we forgot that humans are involved at all. The big example? Google, of course.

Crud, I forgot the keyboard shortcut to open the last-closed tab in Firefox. As I Google for this keyboard shortcut, I’m aware of my expectations: The query will be processed by Google’s engine. I will be shown many results. Clicking one of them will likely provide me the answer I desire.

But as I read lifehacker’s post on the keyboard shortcut, at no point am I considering that a human being wrote this tip. It’s information, and it’s there, and that’s that.

For our younger generation, the removal of this human connection is even more apparent. They have no reason to equate information with humans, because they were never alive during a time when humans gave each other information directly. Their entire view of acquiring information has its premise in the Internet – and more than likely in applications like Google.

What I’m curious about is how long it will take for applications that are not like Google to become equally human-less. Twitter seems poised to be the first. This is a site with an overwhelmingly expansive data structure that I actually feel fear when I think about it. It’s huge. Perhaps its most powerful feature is its search, which looks through all Tweets by all users.

Try searching for a good budgeting application for the Mac. Or what’s new with the San Francisco Giants? Your results will vary, but you’ll find a wealth of information about whatever you search for.

Another way to get information from Twitter is to just ask. Say you hear some folks talking about the Rolling Stones touring in the USA and get excited. Quick, Tweet a question to the world at large: “Are the Rolling Stones really coming to the States?” You might get a couple people giving quick replies within the hour. Specific information – on demand.

Twitter Results

So far, Twitter’s users are very aware of the fact that all of this information comes from people. There hasn’t been enough time for a Twitterer’s real identity to become dissociated from their online persona. Once that happens, it doesn’t take long for the online persona to fade into obscurity and become one with the Internet.

But Twitter grows – as do many of the Internet’s offerings. And as a new generation grows up with these resources more available than any other resource – man-made or natural – I wonder how long the Internet has before it’s wholly a non-human entity.

A pivotal point in human development is the asking of that existential question: “Where do babies come from?” Among other things, it marks a child’s awareness of the world as something which is created. How soon will our informational development be marked by our awareness of the Internet as something which is created? When will children ask, “Mommy, where do websites come from?”

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  • Richa
    Interesting question.
    I didn't know that about Twitter. It's kind of mind-boggling how much information you can get from a place like that (kind of like Yahoo! Answers but with way more people contributing and faster).

    I'm pretty much good with all the new technologies that have come out, except for one. TEXT MESSAGING! I disregard any potential benefits that come with text messaging for several reasons. The most important one is that I have been to too many dinners and hangouts where people are having text conversations with someone at the table or as we're walking. It's insulting and rude. Also, it takes me 5 minutes to text the words "tall soy iced caramel machiatto," so it doesn't really help me at all.
  • TechnoRudeness really bugs me, too. I think the Laws of Politeness take a while to catch up with advancements in society.

    As for taking too long to type text messages, that's changing quickly. With people growing used to that method of typing - and with the rising popularity of the touch screen - people are getting scarily good at typing even emails on their phones. And this is a habit which has been slow to arrive in the States. Japan and India are both ahead of the USA in micro-messaging.
  • A past co-worker who I became good friends with is leaving to New York today, and when we said goodbye, it was sad, but I did not think that our relationship would fade or be lost. I have noticed that the Internet has this knack for keeping me aware of what people I know are doing, without seeing them face to face. Whether it is FB Newsfeed, Twitter, Google Reader, Email, or IM - they all serve a magical purpose in keeping relationships alive till the next time you meet.
  • That's a fair point, Ryan: Some parts of the Internet are merely the next steps in human interaction. As the phone evolved from real speech, text messaging evolved from the phone, email evolved from the letter, etc; so too are many forms of online communication evolving from past forms of communication. And these new forms are inherently human, so - you're right - the Internet won't lose its human touch entirely.

    But I'm still interested in the Twitter Question. When I want information, I type my question into Google and get an answer. I have no trouble imagining a world where people who want information Tweet a question and wait an hour or two for the answer - and that's just how information is gotten. I don't think twice about Googling for information, and I think - over time - Twitter's huge network of people giving answers to others' questions could become equally ingrained in our processes of learning.
  • Google has become the second brain. You don't have to know facts, quotes, or pieces of knowledge on the top of your head anymore. (I think it is extremely valuable to remember/memorize things, because when you are in a real-world conversation, Google won't be at your fingertips.) BTW - I totally agree, that Twitter is the next information source. A few weeks ago I was watching the Oscars and I noticed Will Smith had a funky pin on. I Googled it, no result. I searched it on Twitter, about 30-40 other people noticed/tweeted the same thing.
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